Terms of Use

You may cancel a confirmed booking at any time by contacting us via WhatsApp at +30 698 580 0976 or +30 698 223 5449, or by email at info@golocaltransfer.com. The following cancellation charges apply:

• 5 or more days before the scheduled service: Full refund — no cancellation charge applies.
• 3 to 4 days before the scheduled service: 50% of the total booking value will be charged. The remaining 50% will be refunded.
• Less than 3 days before the scheduled service: No refund will be issued.

Cancellation is effective from the date and time GoLocal receives your written cancellation request.

If you fail to appear at the agreed pickup location at the scheduled time without prior notice, the booking will be treated as a no-show and no refund will be issued.

GoLocal will wait a maximum of 60 minutes beyond the scheduled pickup time for passengers arriving on delayed flights or ferries, provided that flight or ferry details were supplied at the time of booking and the delay is confirmed. In all other cases, a waiting period of 15 minutes applies, after which the booking may be treated as a no-show.

In the unlikely event that GoLocal is required to cancel a confirmed booking, you will be notified as soon as possible and a full refund will be issued. GoLocal accepts no further liability beyond the refund of the amount paid.

In accordance with EU Consumer Rights Directive 2011/83/EU, consumers generally have the right to withdraw from a distance contract within 14 days without giving any reason. However, this right does not apply to services tied to a specific date or time period, including transfers and tours.

By confirming a booking with GoLocal, you acknowledge and accept that the standard 14-day right of withdrawal does not apply to your reservation.

Cancellation terms for short-term accommodation rentals differ from those applicable to transfers and tours.

Bookings for accommodation made directly through golocaltransfer.com are non-refundable. No refund will be issued in the event of cancellation, regardless of the notice period given.

If you require a flexible cancellation policy, we recommend booking through a third-party platform where such options may be available.

By completing a direct accommodation booking with GoLocal, you acknowledge and accept these terms.

You are responsible for ensuring that all passengers are ready at the agreed pickup location at the scheduled time. GoLocal cannot be held liable for any missed connections, flights, ferries, or other onward arrangements resulting from a late or failed pickup caused by passengers not being ready at the agreed time and location.

The number of passengers travelling must not exceed the capacity of the vehicle assigned to your booking. Passengers are responsible for ensuring that their luggage is of a reasonable size and quantity for the vehicle booked. GoLocal reserves the right to refuse boarding to additional passengers or to refuse the loading of excessive or oversized luggage where it would compromise the safety or comfort of other passengers.

If you are unsure about the suitability of your group size or luggage, we encourage you to contact us in advance via WhatsApp at +30 698 580 0976 or +30 698 223 5449, or by email at info@golocaltransfer.com. We are happy to help you find the right solution.

All passengers are expected to behave in a respectful and responsible manner towards GoLocal staff, drivers, and fellow passengers throughout the duration of the service.

GoLocal reserves the right to terminate a service immediately and without refund in the event of behaviour that is deemed dangerous, abusive, or disruptive, including but not limited to:

• Consumption of illegal substances
• Physical or verbal aggression towards the driver or other passengers
• Any behaviour that compromises the safety of the vehicle or its occupants

Passengers are liable for any damage caused to the vehicle as a result of their actions or negligence during the service. GoLocal reserves the right to seek compensation for any such damage, including cleaning costs resulting from passenger illness or spillage.

GoLocal will make every reasonable effort to provide its services as confirmed at the time of booking. However, to the fullest extent permitted by applicable law, GoLocal's liability to you in connection with any booking or service shall not exceed the total amount paid by you for that specific booking.

GoLocal shall not be liable for any failure, delay, or disruption to its services arising from circumstances beyond its reasonable control, including but not limited to:

• Traffic conditions, road closures, or roadworks
• Adverse weather conditions
• Delays to flights, ferries, or other forms of transport
• Acts of third parties

In such circumstances, GoLocal will make every reasonable effort to complete the service or offer a suitable alternative.

GoLocal accepts no liability for missed flights, ferries, or any other onward travel arrangements resulting from delays caused by circumstances beyond our control, or from inaccurate pickup information provided by the customer.

GoLocal takes reasonable care in handling passenger luggage. However, GoLocal accepts no liability for loss, theft, or damage to luggage or personal belongings during the service. Passengers are advised to ensure that their personal belongings are adequately covered by their own travel insurance.

GoLocal shall not be liable for any indirect, consequential, or incidental damages arising out of or in connection with the use of our services or Website, including but not limited to loss of profit, loss of enjoyment, or loss of opportunity.

Our Website is provided on an "as is" and "as available" basis. While we make every effort to ensure that the information published on golocaltransfer.com is accurate and up to date, GoLocal makes no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, or reliability of any content on the Website.

GoLocal does not guarantee that the Website will be available at all times or that access will be uninterrupted, error-free, or free from viruses or other harmful components. We reserve the right to suspend, withdraw, or restrict access to the Website at any time without notice.

Our Website may contain links to third-party websites, including but not limited to Google Maps and social media platforms. These links are provided for your convenience only. GoLocal has no control over the content or availability of such websites and accepts no responsibility or liability for them or for any loss or damage that may arise from your use of them.

Prices, availability, and service information published on our Website are subject to change without notice. In the event of any discrepancy between information displayed on the Website and information communicated to you directly by GoLocal, the information communicated directly shall prevail.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Greece and applicable European Union law.

In the event of any dispute arising out of or in connection with these Terms or our services, you agree that the courts of Lesvos, Greece shall have exclusive jurisdiction to settle such dispute.

Before initiating any formal legal proceedings, we encourage you to contact us directly so that we may attempt to resolve any dispute informally and promptly. Please reach out to us via WhatsApp at +30 698 580 0976 or +30 698 223 5449, or by email at info@golocaltransfer.com.

In accordance with EU Regulation No. 524/2013, consumers resident in the European Union have the right to submit a complaint through the European Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr

Our contact email address for ODR purposes is: info@golocaltransfer.com